“Obligations on mental health service providers under the Mental Health Act include a requirement to have regard to principles in the Act, to establish procedures for managing and resolving complaints and report to the Mental Health Complaints Commission on the number and outcomes of complaints received.

The Act also imposes obligations in regards to reportable deaths and provides certain powers of investigation and direction to the Secretary (DHHS), Chief Psychiatrist, Community Visitors, and Mental Health Complaints Commissioner in relation to mental health service providers.”

NDIS, (2016). Victorian Quality and Safeguards Working Arrangements for Transition, (p. 10). https://ndis.gov.au/html/sites/default/files/documents/Provider/Provider%20Toolkit/Victorian%20Quality%20and%20Safeguards%20Working%20Arrangements%20for%20Transition.pdf